Privacy Policy

At pcu88, we take your privacy seriously. This Privacy Policy explains the types of personal information we collect when you use our platform, how that information is processed and stored, and the measures we take to keep your data safe. By accessing or using pcu88, you agree to the practices described in this document.

This policy applies to all users of pcu88 — whether you are browsing our cricket betting markets, playing slots, joining live casino tables, or simply visiting our website. We encourage you to read this document carefully and contact us if you have any questions about how your data is handled.

1. Information We Collect

When you register, deposit funds, place bets, or otherwise interact with pcu88, we may collect the following categories of personal data:

• Identity information: your full name, date of birth, and government-issued identification documents required for KYC verification.
• Contact information: email address, phone number, and residential address (city, district, division — e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Account activity data: login timestamps, game history, betting records, transaction logs (deposits and withdrawals), and bonus usage.
• Technical data: IP address, browser type and version, device model, operating system, and session duration collected automatically when you visit our platform.
• Payment data: transaction references, payment method identifiers (e.g. bKash account number, Nagad mobile number), deposit and withdrawal amounts in BDT.

We collect only the information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs.

2. How We Use Your Information

The personal data we collect is used for the following purposes only:

• Account management: creating and maintaining your pcu88 account, verifying your identity, and enabling secure login.
• Service delivery: processing deposits and withdrawals, crediting bonuses, and providing customer support in relation to your gaming activity.
• Responsible gaming: monitoring play patterns to identify signs of problem gambling and reaching out when our responsible gaming tools may be of benefit to you.
• Legal and regulatory compliance: fulfilling anti-money laundering (AML) obligations, fraud prevention checks, and responding to lawful requests from relevant authorities.
• Platform improvement: using aggregated, anonymised data to analyse user behaviour, improve game selection, optimise site performance, and enhance the overall user experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without your explicit consent.

3. Cookies and Tracking Technologies

pcu88 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit our website.

We use three categories of cookies:

• Essential cookies: required for core site functionality such as secure login sessions, account authentication, and game loading. These cannot be disabled.
• Analytics cookies: help us understand how players navigate pcu88, which games are most popular, and where improvements can be made. All analytics data is anonymised.
• Preference cookies: remember your language, display settings, and game preferences so your experience feels personalised each time you return.

You may disable non-essential cookies at any time via your browser's privacy or settings menu. Please be aware that disabling certain cookies may affect the functionality of some features on our platform.

4. Data Sharing and Disclosure

pcu88 does not sell your personal data. We may share your information with carefully selected third parties only in the following limited circumstances:

• Payment processors: we share transaction data with payment partners such as bKash, Nagad, Rocket, and Upay solely to process your financial transactions securely. These partners are contractually bound to handle your data with the same level of care as pcu88.
• Technology and game providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session data necessary to operate their games within our platform. No personally identifiable information is shared with game providers beyond what is technically required.
• Legal authorities: when required by applicable law, court order, or lawful request from a competent authority, we may disclose the minimum necessary personal data to comply with our legal obligations.

In all cases, third parties are required to implement appropriate technical and organisational security measures to protect your data and are prohibited from using your information for any purpose other than the specific task for which it was shared.

5. Data Security

pcu88 employs a range of industry-standard and advanced technical security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, firewalls and intrusion detection systems, regular security audits and vulnerability assessments, and strict internal access controls with role-based permissions.

While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, pcu88 will notify affected users promptly and take all necessary remedial action.

6. Payment Data and Financial Transactions

When you make a deposit or withdrawal on pcu88, your transaction is routed through secure payment gateways. We accept popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as major card networks. All payment data is transmitted via encrypted connections and processed by our payment partners in compliance with applicable financial security standards.

pcu88 retains transaction records — including deposit amounts, withdrawal requests, and payment method references — for a period required by our internal financial compliance procedures. These records are used exclusively for dispute resolution, fraud prevention, and regulatory reporting. Full card or mobile wallet numbers are never stored on pcu88 servers.

7. Your Rights and Choices

As a pcu88 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access: you may request a copy of all personal data pcu88 holds about you, provided free of charge within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. Please note that legal and regulatory obligations may require us to retain certain data for specified periods.
• Right to restriction: you may ask us to restrict the processing of your data in situations where you contest the accuracy of the data or object to how it is being used.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew.

We will respond to all valid data rights requests within 30 calendar days. If a request is complex or we receive multiple requests simultaneously, we may extend this period by a further 30 days and will inform you accordingly.

8. Data Retention

pcu88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically: account data is retained for the duration of your active account relationship with pcu88 and for a period of up to 5 years after account closure; transaction records are retained for up to 7 years to satisfy financial compliance requirements; technical logs (IP addresses, session data) are retained for up to 12 months.

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Third-Party Links and Services

Our platform may reference third-party payment services, game studios, or technology providers in the course of providing you with a complete gaming experience. pcu88 is not responsible for the privacy practices of these third-party organisations. Each third party operates under its own privacy policy, and we encourage you to review those policies before sharing personal information with any external service.

10. Children's Privacy and Age Restriction

pcu88 is strictly an adults-only platform. Our services are intended exclusively for users aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register, access, or use any part of the pcu88 platform.

If we become aware that personal data has been collected from a user under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. Parents or guardians who believe their child has registered on pcu88 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

pcu88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of pcu88 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your personal data.